We work with underwriters and the insured alike to apply any product guarantee and recall cover that parties may have in place to deal with the issues of dangerous defect, efficacy, removal, repair or replacement of defective products.
Sometimes a product may not perform as it was intended to by the manufacturer, but the problem may not manifest itself until many hundreds or thousands of items have been sold or have gone into the market. This is when our product guarantee and recall services are required.
Product recalls can cost many thousands of pounds, and tracing the product along the distribution chain is difficult, time consuming and expensive.
Product recall can cause a host of issues over first or third party recall where the product is found to be defective or dangerous and may possibly cause the insured to incur a legal liability for injury or damage. We can help you to make sense of any these issues as they arise.
Of course, establishing which section of a combined policy applies to any loss can be tricky. Usually third party property damage or bodily injury will be covered under the public or products liability section of the policy, specifically excluded under a guarantee policy. Products maliciously damaged may be excluded from cover, as will misdirected or mis-delivered products, or products still in the insured’s custody or control. Again, we can advise you on your specific situation.
We are firm but fair in dealing with all stakeholders and achieving a satisfactory result for all concerned.
If you would like to know more, please contact us using the details below. We look forward to hearing from you.
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