Pharmaceutical Product Recall and Processing

We have experience of working within, and in partnership with, a pharmaceutical supply company which is invaluable in assisting with your pharmaceutical product recall needs.

We fully comply with Good Manufacturing Practice (GMP) manufacturing conditions and Good Distribution Practice (GDP) distribution practice within the industry.  Our connections with the Board of Directors of a small group of pharmacies with outlets in England and Scotland is also invaluable for these cases.

In practice, because of the very high standards required to comply with GMP and GDP, mistakes are relatively few and far between. However, when mistakes are made, the costs of rectifying them can be very high.

How we can help

• Advice and liaison with government agencies on the conduct of any pharmaceutical product recall
• Organisation of the product recall and processing of returns
• Management of the situation, involving all relevant parties
• Advice on the public campaign
• Finding a cost-effective solution

It’s important that the various steps involved in recalling products are managed properly. Costs can amount to many thousands of pounds, not to mention the possibility of brand and reputation damage and the effects of this.

We advise on the best way to sensitively spread your message to members of the public. Utilising our relationship with a chain of pharmacies, we act quickly to arrange for a recipient for any medicines required to be recalled.

We liaise with government agencies over the conduct of the recall, and all recovered products are properly logged and destroyed with an auditable trail from receipt to destruction. Managing the situation calmly, we deal with all relevant parties in bringing matters to a cost-effective conclusion.

We also advise on the wider activities required for a product recall process. This could include the careful handling of press releases, delivering the right messages to members of the public and, as far as possible, ensuring public safety. All of this is done whilst ensuring minimum damage to your brand reputation.

If you would like to know more about our pharmaceutical product recall and processing services, please contact us using the details below.