Broker and Insurer Claims Liaison

Our loss adjusting and claims investigation services are tailored specifically to your requirements.

All of our data is captured and managed in house, so we can provide custom MI for insurer and broker alike, fully capturing any management information you require. We value referrals and look to make any referral work to our mutual advantage.

How we work with broker and insurers

Your presence at any investigation or other work we undertake is welcome, and we always extend an invitation to the local broker or insurance claims handler to attend.

Often the insured does not know who they are dealing with at the other end of the phone, therefore we find that a broker attending the investigation presents a valuable opportunity to strengthen the broker/client ties. Broker attendance also proves valuable in building up trust between the attending adjuster and broker so that the broker has confidence in the ability of the adjuster to properly adjust the claim.

These relationships have worked extremely well in the past – it is so much easier to pick up the phone and call someone that you know rather than a total stranger!

What are the other benefits of working together?

Often the broker or claims handler can add to the depth of the investigation, after all they are in possession of the facts surrounding the risks presented at the time of the proposal, or when an ongoing obligation imposes a requirement on the insured to report changes in the risk.

It is especially beneficial when the key account handler attends the meeting as they usually have first hand historical knowledge of the insured’s officers and risk management practices. This can save a lot of time! The key account handler can also put the insured at ease when they are meeting an adjuster, in the vast majority of cases, for the first time.

We find that there is no substitute for first hand contact and building good relationships.

If you are a broker, insurer or other instructing principal who would like to work with us, where we welcome your participation in site visits, please do call us or email using the details below.

Come to Kingdom! We look forward to hearing from you.